Role : Transition & Service Readiness Coordinator
Location : Hyderabad
Experience : 5-8 years
Reporting to: Practice Lead, Digital Operations
Job Description:
The Transition & Service Readiness Coordinator will be responsible for ensuring new services, applications, and initiatives are successfully transitioned into Business-as Usual (BAU) support. The role will coordinate transition activities across Technology and business stakeholders, ensuring operational readiness, support documentation, knowledge transfer, and engineer enablement are completed prior to service handover.
This role will address current challenges associated with limited transition planning timeframes and improve the consistency and quality of service onboarding into BAU support.
Key Responsibilities
Transition Planning & Coordination
Coordinate end-to-end transition-to-BAU activities for recent services and applications.
Support the Knowledge Management team in developing and managing transition plans, schedules, and readiness checkpoints.
Ensure support requirements are identified, documented,



and agreed before handover.
Track and manage transition risks, dependencies, actions, and issues.
Application Endorsements
Support the Technology application endorsement process by ensuring operational support requirements are assessed and documented.
Engage with application owners, project teams, and Technology stakeholders to validate support models, ownership, escalation paths, and operational requirements.
Ensure endorsement deliverables are completed before applications enter production support.
Conduct retrospective operational readiness reviews for existing applications and services that were not formally onboarded into BAU support, identifying gaps in documentation, support ownership, knowledge transfer, monitoring, and support processes, and coordinating remediation activities to bring them to the required support standard.
Roadmap Initiative Readiness
Partner with project and delivery teams to embe

📌 Transition & service readiness coordinator (Hyderabad)
🏢 Tezo
📍 Hyderabad