Customer Success & Growth Executive
Hybrid | Full time | Experience: 1–3 Years
About Flowace
At Flowace, we're helping businesses around the world work smarter through AI-powered workforce productivity and time intelligence.
We don't believe Customer Success is just about answering tickets.
It's about building relationships, solving problems before they happen, helping customers unlock more value, and growing accounts through trust.
If you're someone who loves talking to customers, enjoys solving challenges, spots opportunities others miss, and gets excited when customers succeed because of your efforts—we want to meet you.
What You'll Own
You'll be the face of Flowace for our customers.
From onboarding and product adoption to renewals, billing support, retention, and expansion—you'll own the customer journey and make every interaction count.
Your mission is simple:
Happy Customers. Growing Accounts. Zero Surprises.
What You'll Do
Build Relationships
- Become the trusted advisor for your customers.
- Conduct regular success check-ins and business reviews.
- Understand customer goals and help them achieve measurable outcomes.
Drive Product Success
- Guide customers on best practices and product adoption.
- Help customers unlock features they aren't utilizing.
- Partner with Product and Engineering teams to resolve issues quickly.
❤️ Own Customer Retention
- Monitor customer health and identify risks before they become problems.
- Create proactive success plans for at-risk accounts.
- Lead renewal conversations and improve retention.
Simplify Billing
- Assist customers with subscriptions, invoices, plan changes, and billing queries.
- Ensure a smooth renewal and upgrade experience.
Grow Accounts
- Identify opportunities to upsell and cross-sell based on customer needs.
- Recommend the right plans and features to help customers scale.
- Turn satisfied customers into long-term partners.
Be the Customer Voice
- Share customer feedback with Product, Sales, and Leadership.