The Product Manager- Savings Account will lead the development, management, and digital transformation of the Bank’s Savings Account portfolio. The role involves end-to-end ownership of product lifecycle, customer journeys, process optimization, regulatory compliance, and profitability, with a sharp focus on enhancing customer experience and driving business growth across segments.
Overall Job Description
Product & Portfolio Management
Develop and execute the product roadmap and strategy for Savings Accounts
Leverage AI/ML models for customer segmentation, propensity scoring, and personalization
Manage product variants across Retail, Salary, TASC, Government and Household segments
Conduct market research, peer benchmarking, and trend analysis for product improvements
Define product features, perks, pricing, and value propositions
Drive acquisition, activation, engagement, and retention strategies
Monitor portfolio metrics such as CASA growth, balances, profitability, and customer mix
Build business cases and track performance against targets
Customer Journey & Digital Ownership




Own end-to-end customer journey (onboarding → servicing → lifecycle engagement)
Integrate AI-powered onboarding journeys (e KYC automation, document verification, fraud detection)
Work closely with Technology and Operations teams to simplify customer journeys and improve service delivery
Ensure seamless and intuitive mobile and web experiences
Incorporate Voice of Customer (Vo C) insights into journey improvements
Policy, Process & Governance
Review and enhance SOPs, product policies, T&Cs;, and process documentation
Drive intelligent process automation (IPA/RPA + AI) for account opening and servicing
Use AI-based anomaly detection to identify process inefficiencies and risks and redesign them
Standardize and digitize processes to ensure efficiency, scalability, and consistency
Define and monitor process KPIs and performance metrics
Develop real-time process monitoring dashboards with AI al

📌 Product manager- savings account (Mumbai)
🏢 IndusInd Bank
📍 Mumbai