E-commerce Operations Manager:
Key Responsibilities:
We are seeking a highly driven and detail-oriented E-commerce Operations Manager to oversee and optimize end-to-end operations across D2 C, marketplace, and quick-commerce channels. The ideal candidate will be responsible for managing order fulfilment, inventory planning, logistics performance, and process excellence to ensure seamless customer experiences and scalable business growth. This role requires strong analytical capabilities, cross-functional coordination, and a proactive approach to improving operational efficiency in a fast-paced consumer brand environment.
1. Marketplace & Platform Management
Manage end-to-end operations across Marketplaces (Amazon, Flipkart), and Quick-Commerce (Blinkit, Zepto, Swiggy Instamart). Ensure accurate order processing, dispatch timelines, and SLA adherence
2. Logistics & Supply Chain
Liaise with 3 PL partners (Safexpress, Delhivery, etc.) to optimize shipping costs and reduce delivery TAT (Turnaround Time).
Monitor and reduce RTO (Return to Origin)
percentages through proactive NDR (Non-Delivery Report) management.
3. Inventory & Supply Planning
Plan inventory across warehouses and marketplaces to maintain optimal stock levels
Coordinate with production and procurement teams for demand forecasting and replenishment
Minimise stockouts, overstocking, and inventory ageing
4. Process Optimisation
Identify bottlenecks in the packing and dispatch process and implement SOPs to scale daily order volume.
Monitor packaging quality to ensure zero leakage/damage during transit.
5. Data & Reporting
Prepare daily/weekly/monthly operational MIS
Track KPIs such as order fulfilment rate, inventory turns, logistics cost %, and customer complaints
Provide data-driven insights for leadership decision-making.
Key Skills & Competencies:
Robust understanding of D2 C & marketplace operations
Excellent analytical and problem-solving skills
Ability to manage multiple stakeholders and vendors
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