Program Manager (18–21 Years)
Role Purpose
The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.
The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.
Key Responsibilities
Govern and oversee multiple customer implementations and support engagements.
Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.




Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
Coordinate workplace readiness, deployment planning, release activities, production cutovers, and support transitions.
Act as the primary escalation point for delivery, support, resource, and customer management issues.
Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
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📌 Program manager (Gurugram)
🏢 XCEEDANCE
📍 Gurugram