Why Mizuho
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.
It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who share the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest banks in the world.
Support Director is responsible for leading production support for across system integrations, ELT pipelines into the data warehouse (Snowflake & Databricks) and the data analytics platform overseeing a multi-level support function (L1/L2/L3), and ensuring reliable delivery through disciplined change, incident, and problem management. Partners with engineering, operations, and business stakeholders to manage risk, drive continuous improvement, and consistently meet service levels.




Accountable for end-to-end change, incident, and problem management; drives quality, risk management, and continuous improvement aligned to corporate goals, standards, and timelines.
Leads ELT production support for the business-segmented pipelines into the Snowflake data warehouse; manages team capacity, on-call coverage, and escalations; and partners with engineering, operations, and stakeholders to prioritize work, manage risk, and meet SLAs.
Essential Responsibilities/Duties:
Provide L2 support for daily ELT processing (Bank, Securities, other), including proactive monitoring and stakeholder communications.
Provide L2 support for change management (Bank, Securities, other), ensuring controls, approvals, and release readiness.
Manage after-hours on-call support on a defined rotation; participate in planned weekend activities as required.
Maintain and support runbooks and operating procedures for

📌 Director -it data architecture – production support (Pune)
🏢 Mizuho
📍 Pune