Role Overview
The Head – Pharma Omnichannel Operations & Delivery is a senior leadership position responsible for directing, scaling, and optimizing the end-to-end production of digital and print marketing assets for global life sciences and pharmaceutical clients supporting high-volume production environments. In this role, you will lead a large-scale, multi-regional delivery engine specializing in the high-volume, highly regulated creation of omnichannel content—including Electronic Detail Aids (e DAs), interactive emails, websites, print materials, and localized video content. You will be responsible for operational excellence, technology-driven automation, and strict adherence to pharmaceutical regulatory and compliance frameworks.
What will you do?
- Own end-to-end omnichannel production across e DAs/CLMs, approved emails, websites/CMS, print, video localization, motion graphics, HTML5 banners, and other digital assets.
- Drive operational readiness and delivery performance by managing capacity, throughput, SLAs, quality, risks,



and bottlenecks across high-volume production environments.
- Standardize global delivery models, intake-to-deployment workflows, governance processes, and best practices to improve speed-to-market and consistency.
- Ensure regulatory compliance and audit readiness across MLR, content approval, asset governance, metadata, version control, and deployment workflows.
- Champion modular content and reuse to reduce cycle time, improve scalability, and optimize production costs.
- Lead automation and continuous improvement initiatives, including workflow automation, AI-enabled content assembly, QA tools, reporting dashboards, Lean/Agile practices, and productivity improvements.
- Partner with senior clients and internal leadership as the operational escalation point; lead governance reviews, performance discussions, QBRs/MBRs, and strategic planning sessions.
- Build and lead large cross-functional teams across project management, creative, d

📌 Head pharma omnichannel operations (Gurugram)
🏢 WPP Production India [Studios]
📍 Gurugram