Role Overview:
Run Loyal is a vertical Saa S platform built for the pet care industry with real bookings, real customers, real uptime requirements. As Technical Support, you'll be embedded with engineering and Dev Ops to keep production systems healthy. You'll monitor infrastructure, triage incidents, manage cloud and database operations, and pick up meaningful Saa S ops skills fast.
Pet Care Saa S | Coimbatore, India | Hybrid | 1+ Year Experience
What You'll Own
Production Support Monitor apps and internal tools, analyze logs and alerts, escalate issues, and support incident handling end-to-end.
AWS Infrastructure Work with EC2, VPC, Subnets, and Security Groups. Assist deployments and support day-to-day cloud server management.
Database Operations Create and manage My SQL users, execute SQL queries, and assist with maintenance and troubleshooting.
Monitoring & Observability Use Sentry and Mezmo to monitor apps, investigate log anomalies, and drive proactive issue prevention.
Linux & Ops Navigate Linux servers for troubleshooting, log analysis, process monitoring, and system diagnostics.




Automation & AI Tools Help with scripting and automation tasks, explore AI-assisted "vibe coding" to boost team velocity.
What You Bring
Must Have
Solid hands-on knowledge of Linux commands, My SQL, and AWS components VPC, Subnets, Security Groups, EC2
Valid AWS certification
Understanding of networking basics: IP, Ports, DNS, HTTP/HTTPS, SSH
Familiarity with log analysis, monitoring systems, and production support workflows
Comfort with Git/Git Hub, REST APIs, and basic deployment concepts
Strong troubleshooting mindset, clear communication, and collaborative instincts
Nice to Have
Docker or containerized setting exposure
Shell/Bash scripting knowledge
Experience with monitoring or observability tools
Internship or academic project experience in infrastructure or backend systems
What You'll Gain
Hands-on experience with real Saa S production systems not toy projects
Deep AWS c

📌 Saas application technical support (Coimbatore)
🏢 RunLoyal: Pet Software
📍 Coimbatore