About the role
Lead the Design and Transformation of business processes for AI-enabled operations, while driving enterprise-wide adoption through structured change management, governance, and project delivery excellence.
This role blends Process Excellence, Change Management, and Project Leadership to ensure effective implementation and scaling of AI-driven workflows.
What will you do?
Process Design & Transformation
- Design and optimize business workflows for AI-assisted and human-in-the-loop operations
- Develop end-to-end operating models, aligning people, process, and technology
- Create and maintain process documentation, SOPs, and flowcharts
- Identify opportunities for efficiency improvement, cost optimization, and automation
- Assess current AI workflows and recommend the most effective processes tailored to the business/project requirement.
AI Operations & Workflow Enablement
- Define AI-integrated workflows ensuring seamless interaction between automation and human decision-making
- Support design and validation of AI use cases, UAT cycles, and operational readiness




- Collaborate with tech, data, and business teams to align AI capabilities with business needs
Governance & Controls
- Establish governance frameworks, controls, and compliance standards for AI-enabled processes
- Ensure adherence to operational, regulatory, and quality standards
- Maintain structured documentation, audit trails, and reporting mechanisms
Project & Change Management
- Lead end-to-end project execution including planning, timelines, risks, and stakeholder coordination
- Translate business requirements into actionable plans, user stories, and deliverables
- Drive cross-functional collaboration to ensure timely and successful delivery
- Identify risks, manage escalations, and ensure smooth execution across milestones
Adoption & Training
- Drive change management and user adoption strategies for AI-led transformations
- Conduct training needs analysis (TNA) and design structured tr

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