Key Responsibilities:
Portfolio Management
- Manage and drive collections for Bucket X and Bucket 1 delinquent accounts across all regions.
- Own collection performance for a portfolio with an outstanding POS of approximately ₹1,000 Crores.
- Monitor delinquency trends, roll rates, collection efficiency, and recovery metrics.
- Develop and execute collection strategies to minimize forward flows and improve customer curing rates.
- Ensure achievement of monthly, quarterly, and annual collection targets.
Team Leadership & People Management
- Lead, mentor, and manage a team of approximately 120 field collection professionals through regional and zonal managers.
- Establish a high-performance culture with clear KRAs and accountability.
- Drive productivity, engagement, and capability-building initiatives across teams.
- Recruit, train, and develop collection talent to strengthen the organizational pipeline.
- Conduct regular performance reviews and succession planning.
Vendor & Agency Management
- Identify, onboard, and develop current collection agencies/vendors across geographies.




- Establish performance scorecards and governance mechanisms for agency management.
- Monitor agency productivity, compliance adherence, and cost efficiency.
- Drive vendor optimization and improve collection outcomes through strategic partnerships.
- Conduct regular reviews and audits of collection agencies.
Strategy & Process Improvement
- Design and implement field collection strategies to improve recovery rates.
- Leverage analytics and portfolio segmentation to enhance collection effectiveness.
- Drive process improvements, automation initiatives, and productivity enhancements.
- Collaborate with Risk, Operations, Credit, and Technology teams to strengthen collection processes.
- Recommend policy changes based on portfolio performance and market trends.
Compliance & Governance
- Ensure adherence to RBI guidelines, fair collection practices, and company policies.
- Maintain strong governance

📌 National collections manager (Gurugram)
🏢 Hero FinCorp
📍 Gurugram