We’re Hiring | Customer Resolution Executive (Premium Process)
We are looking for a Customer Resolution Executive to join one of our premium processes , specifically supporting hotel operations. If you have experience in handling escalations, grievances, and service recovery , this is a great opportunity for you
About the Role
You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience.
Key Responsibilities
Handling customer complaints end-to-end
Managing escalations effectively
Driving service recovery and customer retention
Monitoring performance & reporting metrics
✅ Key KPIs to Meet:
Average Resolution Time (ART)
First Contact Resolution (FCR)
Customer Satisfaction (CSAT/NPS)




Reopen / Repeat Complaint Rate
Eligibility Criteria
Graduation is mandatory
Minimum 1 year experience in Hotel Customer Service / Escalation / Grievance Desk
Experience in a blended process (Voice + Non-Voice)
Excellent communication skills
Interview Process
HR Round
VET & VWT (55 and above mandatory)
Operations Round (Final)
Work Details
Rotational shifts & weekly offs
5 Days Working
Compensation
Salary: Hike on last drawn salary
Attractive incentives
Interested candidates can share their resumes at:
Hiring #Customer Service #Hospitality Jobs #Escalation Management #BPOJobs #Hiring Now #Career Chance #Gurgaonjobs

📌 Process associate (Gurugram)
🏢 Atain
📍 Gurugram