About Company :
GSPANN is a US California Bay Area-based consulting services provider focused on implementations in Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space.
Job title : Engagement Manager - Ecommerce
Experience : 16+ Years
Job Location: Gurugram
Role Overview
We are seeking an experienced Engagement Manager with solid Commerce delivery management expertise to lead enterprise digital commerce programs and client engagements. The ideal candidate will have a proven track record in managing large-scale Commerce implementations, stakeholder relationships, delivery governance, and cross-functional global teams. Experience with Salesforce B2 B Commerce implementations is highly preferred.
This role requires a strategic thinker who can bridge business and technology, ensure successful program execution, drive customer satisfaction,



and identify growth opportunities within existing accounts.
Key Responsibilities
Manage end-to-end delivery of Commerce transformation programs for enterprise clients.
Serve as the primary point of contact for customer stakeholders, ensuring strong engagement and relationship management.
Lead multiple cross-functional delivery teams including business analysts, architects, developers, QA, and support teams.
Drive program governance including planning, risk management, budgeting, status reporting, and escalation management.
Ensure successful execution of Agile/Scrum delivery methodologies.
Collaborate with client leadership teams to define roadmap, priorities, and delivery milestones.
Monitor delivery KPIs, SLAs, project financials, resource utilization, and overall account health.
Support pre-sales activities, solution discussions, estimations, and proposal creation.
Identify opportunities for account growth, upselling, and l

📌 Engagement manager (Gurugram)
🏢 GSPANN Technologies
📍 Gurugram