Customer Support Associate – International Travel Process (GDS/Amadeus)
Location: Gurugram, Sector 30 (Work From Office)
Working Days: 5 Days a Week
⏰ Shift: Rotational Shifts
Cab Facility: Pick & Drop (Both Sides within a 20 KM Radius)
We are hiring Customer Support Associates for an International Travel Process. If you have experience in GDS (Amadeus) and are passionate about delivering excellent customer service, we'd love to hear from you
Key Responsibilities-
- Handle inbound and outbound customer queries related to international travel bookings. Manage flight reservations, cancellations, rebookings, and modifications using Amadeus GDS.
- Assist customers with ticketing, fare rules, refunds, and re-issuance.
- Ensure high levels of customer satisfaction through effective issue resolution.
- Maintain accurate records of customer interactions in CRM systems
- Adhere to process guidelines, quality standards,
and compliance requirements.
- Coordinate with internal teams to resolve escalations efficiently.
- Eligibility Criteria
- Minimum 1 year of experience in an International Travel Process.
- Hands-on experience with Amadeus GDS (Mandatory).
- Good knowledge of PNR, fare rules, ticketing, refunds, and itinerary management.
- Excellent verbal and written communication skills in English.
- Comfortable working in rotational shifs.
- Preferred Candidate-
- Experience with international airlines, travel BPOs, or travel agencies.
- Strong customer service and problem-solving skills.
- Ability to work in a rapid-paced, target-driven environment.
Interested candidates can apply by sharing their updated resume at
khushi.agarwal@