Job Description
We are looking for an operations leader who can own the day-to-day running of our production and delivery engine while building, growing, and energising the people behind it. This is a hands-on leadership role for someone who is equally comfortable improving a process, reading a dashboard, and walking the floor to lift a team. You will keep delivery on time and on quality every single day, and you will turn a large, talented team into a high-performing one.
You will join as Senior Manager, Operations or AVP Operations depending on experience, and you will move up the ladder based on the results you deliver. We promote on performance, not tenure.
What you will Own
Operations and delivery
- Run the day-to-day production pipeline so that volume, turnaround, and SLA commitments are met consistently.
- Build and own clear, measurable processes for throughput, capacity planning, and quality, and improve them continuously.
- Track performance daily through dashboards and metrics, spot risks early, and act before they become problems.




- Manage resourcing and shift planning so capacity matches demand without compromising quality or the team.
- Partner with quality, client servicing, and tech teams to keep work flowing smoothly from intake to final delivery.
People and team leadership
- Lead, coach, and grow a team of up to 200 and beyond, across team leads, supervisors, and front-line members.
- Set the tone for a culture of accountability, ownership, and pride in the work, where people want to do their best.
- Manage performance through explicit goals, regular feedback, and fair, consistent standards.
- Hire, onboard, and develop talent so the team has the bench strength to scale as the business grows.
Internal and external customers
- Build strong, trusted relationships with internal stakeholders so operations is a partner, not a bottleneck.
- Serve our clients with the reliability, responsiveness, and quality that keep them with us and growing.
- Communicate

📌 Assistant vice president operations (Gurugram)
🏢 FlixStock
📍 Gurugram