Background
Praan (Praan, Inc.) is an impact focused deep-tech startup democratizing clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.
Why
Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come.
Job Description




- Serve as the primary point of contact for Praan’s customers across phone, email and chat, ensuring a consistent, high-quality experience for both B2 B and B2 C clients
- Take end to end ownership of customer interactions, with a strong focus on resolution, clarity and responsiveness rather than transactional query handling
- Manage the post-purchase customer lifecycle, including order tracking, delivery coordination, installation scheduling and ongoing service support
- Coordinate closely with logistics partners and field technicians to ensure timely and effective delivery, installation and servicing of Praan’s products
- Identify, investigate, and resolve customer issues related to installation, servicing, product performance, shipping discrepancies and payments with a structured and detail-oriented approach
- Collaborate cross functionally with manufacturing, engineering and operations teams to

📌 Customer support executive (Mumbai)
🏢 Praan
📍 Mumbai