The ideal candidate is a seasoned telecom OSS delivery professional with strong experience leading large-scale OSS transformation and run programs for Tier-1 telecom operators. They will possess deep expertise across Network Fault Management, Field Service Management, and Service Order Orchestration, combined with strong program leadership, stakeholder management, and commercial acumen. Experience working with telecom operators in the GCC/KSA region and robust knowledge of TM Forum frameworks are highly desirable.
Responsibilities:
Lead end-to-end OSS program delivery across design, build, integration, testing, go-live, and hypercare phases.
Manage OSS transformation and run programs covering Fault Management, Field Service Management, and Service Order Orchestration.
Drive program governance, delivery milestones, RAID management, quality assurance, and executive reporting.
Lead cross-functional delivery teams including architects, consultants, engineers, testing teams, and partners.
Oversee implementation and integration of OSS platforms across FM, FSM, and SOO ecosystems.




Ensure alignment with TM Forum standards including e TOM, SID, TAM, and Open APIs.
Manage stakeholder relationships across client CIO, CTO, OSS, and PMO functions.
Drive delivery performance against SLAs, KPIs, budgets, timelines, and contractual commitments.
Manage change requests, scope control, commercial governance, and escalation management.
Support automation, cloud-native delivery, API-first architecture, and Dev Ops-led OSS transformation initiatives.
Requirements:
15+ years of telecom OSS/IT experience with at least 7 years in delivery or program management roles.
Proven experience delivering OSS transformation or modernisation programs for Tier-1 telecom operators.
Strong understanding of TM Forum frameworks: e TOM, SID, TAM, and Open APIs.
Experience with leading OSS vendors/platforms such as IBM Netcool, Service Now, Salesforce FSM, Oracle FSM, Amdocs, Netcracker, Ericsson, Comarch, O

📌 Oss delivery manager (Bengaluru)
🏢 Systems Arabia
📍 Bengaluru