Role
Cloud Operations
Job Level/ Designation
M3
Function / Department
Central Operations Group-Active Operations
Location
Mumbai
Job Purpose
- To ensure 100% availability of the deployed cloud infrastructure.
- Streamline cloud operational processes to ensure healthy and robust network.
- Achieve set benchmarks for cloud KPI’s
- Facilitate technology discussions, prioritization and governance to ensure timely execution
- Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Alignment with SNOC/CODE/OEM for implementation of recent feature, parameter changes to maintain uptime and improve CXX score.
- Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
- Product / Vendor Governance to support proper RCA, Solution to mitigate outages
- Bridge between CODE, NOC,



Clusters for Core Related engagement
- New OEM, Product introduction & validation
Key Result Areas/Accountabilities
- Life cycle management of the deployed cloud infrastructure
- Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
- Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
- Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
- Maintain latest blue print of the deployed cloud and update the same on regular basis
- Initiate automation of routine activities and reduce manual intervention.
- Develop triggers for various events to reduce TAT for resolving reported issues.
- Track and get the issues resolved reported in cloud infrastructure
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure

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