Job Summary:
The Associate Director of Infrastructure Service Delivery is a senior leader responsible for the end-to-end delivery, performance, and continuous improvement of enterprise IT infrastructure services. This leader ensures that network, compute, storage, cloud, and end-user computing services are delivered reliably, securely, and at scale — aligned with business objectives and service level commitments.
Job Description:
- Service Delivery & Operations:
- Own the delivery of all infrastructure services (on-premises, cloud, hybrid) including servers, networking, storage, data centers, and workplace technology.
- Define and govern SLAs, OLAs, and KPIs; hold teams accountable to performance targets and continuous improvement.
- Lead major incident response, ensuring timely resolution, root cause analysis, and prevention of recurrence.
- Oversee ITSM processes — incident, problem, change, and configuration management — in alignment with ITIL best practices.
- Strategy & Transformation:




- Develop and execute a multi-year infrastructure roadmap aligned with the organization's digital transformation and cloud strategy.
- Drive modernization initiatives including cloud migration, infrastructure automation, and SD-WAN or software-defined infrastructure adoption.
- Partner with architecture and engineering teams to translate business needs into scalable, resilient infrastructure solutions.
- Vendor & Partner Management:
- Manage relationships with strategic vendors, managed service providers, and technology partners.
- Lead contract negotiations, renewals, and performance governance for outsourced infrastructure services.
- Ensure vendor SLAs are met and escalation paths are clearly defined and exercised when needed.
- Financial Management:
- Own and manage the infrastructure OPEX and CAPEX budget
- Identify and deliver cost optimization opportunities through consolidation, automation, and vendor rationalization.
- Build business cases for infrastructure investments

📌 Associate director (Bengaluru)
🏢 Mindsprint
📍 Bengaluru