Customer Success Manager (CSM)Location: Bangalore, India (Hybrid)
Working Hours: Must be willing to work in EST (U. S.) business hours
About the Role
At Enhancio (), we're looking for a Customer Success Manager (CSM) who will play a vital role in fostering long-term partnerships with our customers. At Enhancio, customer success isn't just a function it's our promise. This role is critical in sustaining our 100% customer retention rate and driving measurable marketing and revenue outcomes for our clients.
You'll collaborate closely with Product Managers, Engineers, and cross-functional teams, acting as the voice of the customer while ensuring seamless adoption, satisfaction, and growth. Your mission: strengthen partnerships, maximize product value, and champion customer advocacy.
Key Responsibilities
1. Customer Onboarding and Training:
Lead smooth onboarding experiences and deliver tailored training sessions. Drive product adoption by embedding best practices into customer workflows. 2. Customer Relationship Management
Serve as the trusted advisor and primary point of contact.
Engage proactively to understand customer goals, challenges, and KPIs. Identify upsell and expansion opportunities to grow accounts. 3. Customer Support and Issue Resolution
Manage and prioritize support requests with urgency and empathy. Troubleshoot issues and collaborate with Engineering for swift resolutions. 4. Customer Engagement & Enablement
Guide customers through recent features and updates. Build customized success plans to maximize ROI. Maintain a robust Knowledge Base with customer-centric documentation. 5. Product Feedback & Collaboration
Identify trends and share customer insights with the Product team to drive continuous improvements. Partner with Engineering on feature requests aligned to customer needs. 6. Advocacy & Cross-Functional Impact
Act as a customer advocate within the company, sharing insights and advocating for improvements that enhance customer experiences. Partner wi