ABOUT THE ROLE
We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, Whats App, email, and social media.
You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.
KEY RESPONSIBILITIES
Key Handle customer queries via Whats App, chat, email, and social media DMs Assist customers with order status, tracking, returns, exchanges, and refunds Resolve complaints and escalate complex issues when required Maintain quick response times and high-quality communication Coordinate with internal teams (operations, logistics, marketing) for issue resolution Update and maintain customer records in CRM/tools Identify recurring issues and share feedback to improve processes Ensure a positive and consistent customer experience across all touchpoints REQUIREMENTS




0–3 year of experience in customer support / chat process (freshers can apply) Good speaking and written communication skills (clear, polite, and professional) Basic understanding of customer handling and problem-solving Comfortable using Whats App, email, and social media platforms Ability to handle multiple conversations simultaneously Basic computer skills (Google Sheets, basic tools) Patient, empathetic, and customer-focused mindset GOOD TO HAVE
Experience with tools like Zendesk, Freshdesk, Intercom, or similar Exposure to Shopify or ecommerce order handling Understanding of D2 C customer journey Typing speed and accuracy Ability to handle high-volume queries WHAT WE OFFER
Hands-on experience in a rapid-growing D2 C brand Opportunity to grow into Senior Support / Operations roles Work closely with cross-functional teams Performance-based growth and learning environment

📌 Customer support executive (Surat)
🏢 Argos Watch
📍 Surat