Project Description:
We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Responsibilities:
- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
- Identifying customer needs and overseeing service delivery within the business context.
- Determining ways to reduce costs without compromising customer satisfaction.
- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed.
- Manages team and individual performance.
- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability,



responses, reports).
- Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
- Resolve/monitor customer escalations as appropriate.
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
Mandatory Skills:
Exchange Traded Derivatives
Mandatory Skills Description:
- 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets
- Must have experience in Trade Surveillance
- Must have deep & solid experience in any one of below:
• Equities and Fix Income
• Commodities - especially Precious & Base Metals
• FX Options - expert in FXO strategies and Structures
• Reference Data - expert in building reference data system and integrations with market data providers
- Technical

📌 Delivery manager (Chennai)
🏢 Luxoft
📍 Chennai