JOB DESCRIPTION
Job Title : Sr. Analyst/ Analyst
Department : E-Commerce
Sub Department : Professional Services
Reporting : Manager – E-Commerce Qualified Services
Role Summary:
The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.
Core Responsibilities:
Providing Functional Support to Customers and worldwide agency / e Commerce network on our solutions (EDI/API):
Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
Analysing and qualifying customer requirements
Validating required changes with concernedproduct owners




Coordinating development with HO and IT team
Performing the functional tests with qualification environments
Organizing production roll-out
Ensure timely update of Project Status in Internal Tools.
Perform User Acceptance Test (UAT) for newly deployedprojects or enhancement or bug fixes delivered.
Assist HO on reporting & invoicing requirement for API solutions.
Internal Knowledge Base Management – Documenting Customer Deployment details
Key Performance Indicators:
Demonstrate expertise in handling e Commerce Professional Services to the group’s Customers.
Maintain up to date trackerof projects statusin internal tool.
Document all new flow deployed, and changes made on existingflow
Pro-active Support to the customerson Booking & SI productsas per the defined SLA
Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year)
Qualifications and Skill Sets:
Bus

📌 Analyst (Chennai)
🏢 CMA CGM
📍 Chennai