Lead Delivery Manager ( IT Services & Consulting)
Experience: 8–12 Years
Working Hours: Overlap with US & UK time zones
About the Role:
We're looking for a Lead Delivery Manager who thrives at the intersection of execution, client partnership,andgrowth. This is a delivery-first leadership role where you'll own outcomes
across multiple client engagements while shaping long-term relationships and expanding
accounts. You won't just ensure projects are delivered you'll own client success,drive team
performance,and influence revenue growth.
What You'll Own
1. End-to-End Delivery Excellence
Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery 2. Client Leadership & Stakeholder Management
Act as the primary point of contact for US/UK stakeholders Build trusted advisor relationships with client leadership Own communication, expectations,



and escalation management Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction 3. Team Leadership & Scale
Lead and manage a team of 30–40 engineers and delivery professionals. Drive utilization, performance, and career development. Partner with hiring teams to build and scale high-performing squads. 4. Account Growth & Commercial Ownership
Identify and drive upsell and cross-sell opportunities within existing accounts Contribute to revenue growth and account expansion strategy Ensure accurate invoicing and alignment with contractual milestones 5. Technical Oversight
Provide architectural level guidance (non-coding, review-driven role) Ensure technical quality, scalability, and alignment with client needs Partner closely with engineering leads on key technical decisions What Success Looks Like (First 6–12 Months)
Projects consistently delivered on time with high client satisfaction Solid client trust, leading to repeat business or expanded

📌 Lead delivery manager (Pune)
🏢 HeapTrace Technology
📍 Pune