Customer Success Executive - KREDO
Tesseract Learning Pvt. Ltd. | Bangalore | 0 - 2 Years Experience
About the Role
Are you someone who loves helping people get the most out of technology? Do you enjoy building relationships, solving problems and making a real difference for the customers you work with?
If yes, this role is for you.
As a Customer Success Executive at Tesseract Learning, you will be the go-to person for our KREDO LMS/LXP customers - guiding them from their very first day on the platform through to long-term success. You will help customers understand what KREDO can do, make sure their teams are actually using it and ensure they are getting the outcomes they signed up for.
This is a great first role if you enjoy a mix of people skills, technology and problem-solving and want to grow fast in a high-energy, customer-facing environment.
What You Will Do
Help customers get started well
• Be part of the onboarding journey for current KREDO customers, from the initial handover to first successful use
• Conduct product walkthroughs, training sessions and demos for customer teams
• Help customers set up KREDO to match their specific learning goals and workflows
Be the face of KREDO for your customers
• Serve as the primary point of contact for the customers you manage
• Build genuine relationships with HR, L& D and admin teams at client organisations
• Check in regularly to see how things are going and spot issues before they become problems
Keep things running smoothly
• Develop a strong working knowledge of the KREDO platform - its features, settings and capabilities
• Coordinate with our Product and Tech teams when customers report issues or need support
• Track customer usage and flag accounts that may need extra attention
Be the customer's voice inside Tesseract
• Collect and share feedback from customers with our internal teams
• Help identify patterns in what customers ask for and suggest improvements
• Support initiatives that make the KREDO experience be