Job Title: Certified Claude Desktop Trainer – Commercial Banking Operations AI Transformation
Experience: 2+ Years
Location: Gurgaon
Job Description:
VSS Group is looking for an experienced AI Trainer and Automation Enablement Specialist to train Operations Associates and Operational Leaders on leveraging Claude Desktop to drive operational efficiency, workflow automation, documentation intelligence, reporting optimization, and AI-assisted decision-making across Commercial Banking Operations.
The goal of this initiative is to build an AI-first operational culture where all associates become proficient in using Claude Desktop to streamline daily operations, improve productivity, reduce manual effort, and identify automation opportunities across banking workflows.
Key Objectives
Train Operations Associates, Analysts, Team Leads, and Managers on effective usage of Claude Desktop
Establish a structured “Claude Certified Operations Associate” program
Enable teams to identify and automate repetitive operational processes
Drive adoption of AI-assisted workflow documentation, SOP creation,



reporting, and operational analysis
Introduce prompt engineering best practices tailored for Commercial Banking Operations
Help create reusable AI templates, workflows, and operational playbooks
Foster a culture of AI-driven continuous improvement and operational transformation
Responsibilities
Conduct live virtual and/or onsite training sessions
Develop beginner-to-advanced Claude Desktop training curriculum
Train staff on:
Prompt engineering fundamentals
Workflow automation ideation
AI-assisted operational analysis
Process documentation generation
Email and communication optimization
Reporting and data summarization
SOP and procedure drafting
Risk-aware AI usage in banking operations
Create hands-on exercises and certification assessments
Build role-based AI use cases for:
ACH Operations
Treasury Operations
Commercial Banking Operations
Loan Operations
Payment Operations
Customer Suppor

📌 Certified claude desktop trainer – commercial banking operations ai transformation (Gurugram)
🏢 Stratacent
📍 Gurugram