We are looking for an Operations Manager accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region for our Bangalore location.
Key responsibilities:
The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region.
The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
Three core missions define this role:
Run: ensure operational performance and SLA achievement across all accounts.
Build: bring structure to our delivery model by enforcing best practices, standardizing processes and raising the maturity of the SDMs.
Support growth:



contribute to pre-sales and tender responses by formalizing our operational know-how into reusable assets.
Required Skills & Qualifications:
10 to 15 years in IT Services / Managed Services workplace.
At least 5 years in an Ops Manager , Senior SDM or Head of Delivery role within a service center setup.
Proven track record managing teams of 30+ across multiple clients and technologies.
Direct exposure to international clients (APAC, Europe preferred), comfortable working with multicultural stakeholders.
Hands-on experience with both shared and dedicated delivery models.
Experience contributing to pre-sales activities (RFP responses, client presentations) is mandatory.
Infrastructure & Cloud: Windows/Linux, AWS/Azure/GCP, VMware, monitoring stacks.
Network: LAN/WAN, firewalls, SD-WAN basics.
Application support & Data Ops: AMS principles, ETL/batch job monitoring, API health.
Observability tooling: experience with at least one industry standard platform.

📌 Operations manager (Bengaluru)
🏢 Neurones IT Asia
📍 Bengaluru