Operations Manager – HR & Payroll
Ventura Workforce Solutions · Payroll Consulting / HR Operations
Level: Manager / Team Lead
Department: Payroll Consulting / HR Operations
Experience: 5–9 years
Location: Bengaluru
Compensation: ₹10–15 LPA CTC (based on experience)
Reports To: Head – HR Operations / Payroll Services
ABOUT VENTURA WORKFORCE SOLUTIONS
Ventura Workforce Solutions is the EOR and payroll services vertical of Ventura Trading Private Limited. We serve Global Capability Centres (GCCs) across India as their Employer of Record — managing statutory compliance, payroll processing, employee lifecycle operations, and a unique payroll financing product that allows clients to pay on adaptable 30/60/90-day cycles. We are in active growth phase, expanding across Bengaluru, Hyderabad, and Pune, and targeting mid-market GCCs as our primary client segment. This role is central to our ability to deliver operational excellence as we scale.
ROLE SUMMARY
The Operations Manager owns the end-to-end HR operations delivery for a portfolio of GCC clients.
You are responsible for team performance, client satisfaction, SLA governance, and operational quality — while also contributing to process improvement and automation initiatives that allow the business to scale without proportionate headcount growth.
This is a client-facing leadership role. You will run monthly review meetings, handle escalations, and be the trusted single point of contact for HR and finance leads at your assigned GCC accounts. You will manage a team of 3–6 Operations Executives and be expected to coach, review, and develop them.
KEY RESPONSIBILITIES
Client Operations Delivery
Own end-to-end HR operations for a portfolio of 5–12 GCC clients, covering payroll inputs, onboarding, BGV, statutory compliance, and exit processing.
Serve as the primary operations point of contact for client HR heads and finance teams. Build trusted, long-term relationships with key stakeholders at each account.
Conduct monthly client