Job Title: IT Executive
Department: Information Technology
Location: Gurugram
Employment Type: Full time
Experience: 2 years
Role Overview
The IT Executive will support daily IT operations, ensure smooth functioning of IT infrastructure, and provide timely technical assistance to employees. The role includes managing IT assets, user access, basic HRMS system support, vendor coordination, and ensuring adherence to IT security standards.
Key Responsibilities
1. IT Operations & Infrastructure Support
· Handle day-to-day IT operations including laptops, desktops, network connectivity, email, and collaboration tools.
· Monitor system performance and basic troubleshooting for network, VPN, and endpoint devices.
· Assist in IT asset lifecycle management: allocation, maintenance, and recovery.
· Support implementation of cost-effective technology solutions.
2. Employee IT Support & Helpdesk
· Act as the first point of contact for IT support issues.
· Resolve hardware, software, login, and connectivity issues within defined timelines.
· Log, track,



and close tickets in the IT helpdesk system.
· Support employees during client delivery or project setup from a technology standpoint.
3. HR Technology & Access Management
· Provide operational support for HRMS, attendance, and leave management systems.
· Manage user access provisioning and de‑provisioning during onboarding, role changes, and exits.
· Ensure accuracy of employee access and maintain proper documentation.
· Coordinate with HR and system vendors for configuration changes or basic troubleshooting.
4. IT Security & Compliance
· Follow IT security protocols including endpoint security, anti-virus updates, and secure access management.
· Conduct basic system audits, access reviews, and support backups.
· Ensure adherence to internal security policies and compliance requirements.
5. Vendor Coordination & Administration
· Coordinate with IT vendors for hardware repairs, network support, software issues, and AMC services.
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