Role: Head - Implementation
Type: Full-time
Location: Delhi NCR / Bhopal (Remote)
Experience: 18-20 Years
Reports to: Head - AI Value Delivery
Manages: Head - Data, Head - Test & Support, Implementation Managers
ABOUT SUTRA. AI
Sutra. AI is a complete 'Data to Value' AI business transformation platform designed specifically for Business Builders. Unlike other platforms that cater to AI Builders or large enterprises with substantial budgets, Sutra. AI is purpose-built for mid-market businesses without the need of AI expertise. Developed over 4 years, Sutra. AI is a patent-pending fully orchestrated AI Saa S platform. It identifies and executes AI use cases to enhance operational efficiency, customer experience, revenue growth, profitability, innovation, and risk reduction.
WHY THIS ROLE MATTERS
As Sutra. AI scales, our ability to turn complex customer operations into smooth, predictable AI implementations is what earns and keeps trust. This role builds and runs a scalable AI delivery organisation executing multiple concurrent transformations across ICP, non-ICP, India,



and US engagements. The mandate is business-outcome realisation, consistent time to value, implementation rigor, and steady customer satisfaction, with implementation maturity solid enough that managers can independently own their customers.
WHAT YOU'LL DO
1. Delivery Organisation & Program Leadership
Build and run a high-performing AI delivery organisation handling transformation across Sutra's ICP, non-ICP, India, and US. Scale and govern multiple concurrent customer transformations with a strong ownership mentality and outcome accountability. Create rigor in implementation planning, governance, milestone management, and decision-making. Operate effectively during escalations, production issues, and high-pressure customer situations. 2. Time to Value & Delivery Quality
Drive consistent, measured Time to Value across projects, managed and reported per established processes. Improve on-time delivery p

📌 Head of implementation (Delhi)
🏢 Sutra.AI
📍 Delhi