DXFactor is hiring a Customer Success Manager for Video Force.ai, our AI-driven platform built for performance video.
We are looking for candidates from Performance Marketing, Paid Social, D2 C, Ad Creative Strategy, Creator Economy, Influencer Marketing, or UGC-driven brands/agencies who understand what makes ads convert, can think in hooks and angles, and can turn performance signals into better creative decisions.
Job Opening: Customer Success Manager
Job Location: Ahmedabad
Market Focus: North America
Work Timings: 5 PM IST to 2.30 AM IST
Working Days: 5 (Mon to Fri)
Product: Video Force.ai
About Video Force.ai
Video Force.ai is an AI-driven growth system that helps brands source authentic creator content, identify winning moments, and scale them into multi-creator ads that drive measurable business outcomes.
Our platform supports modern performance marketing teams across:
Creator Sourcing – identify relevant UGC creators and influencers based on performance signals Highlights – turn one video into multiple optimized clips Winning Ads – support multi-creator ad execution at scale Performance Intelligence – help teams act faster on creative trends, fatigue, and performance signals Role overview
As a Customer Success Manager, you are the bridge between our brand clients and our internal operations team. You own the client relationship end to end, and you make sure the sourcing engine behind it actually delivers.
You will not be personally cold-emailing creators. Your operations team does the sourcing and outreach using our platform. Your job is to own the client, turn their goals into briefs, judge creator fit, keep the team on target with data, and make sure on-brand content ships on time. You are the accountability layer between what the brand needs and what ops produces.
What will you own
Client relationships for 10 to 20-plus North American brands, from Fortune 100 logos to rapid-scaling D2 C brands. You are their strategic point of contact. Translating client