About the Company It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do outstanding things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.
About the Role
We have an exciting opportunity for you to join our team as Assistant Manager – Client Care team, based in our Vistra, Mumbai India. Reporting to the Associate Director, this full-time and permanent position is based in Vistra International Expansion (India) Private Limited, Mumbai India and offers regional coverage, allowing you to make a significant impact to our GDH operations department and its' growth.
Responsibilities
Client Communication & Acknowledgements




Responsible for managing and overseeing all client-facing communications to ensure every client receives a prompt, professional, and empathetic response.
Ensure all client emails are acknowledged within defined SLA timelines (≥95% within 4–24 business hours), treating every acknowledgement as an opportunity to reassure the client they are in safe hands.
Review and take ownership of acknowledgements sent to clients, ensuring every response carries a human tone and personalized sentiment — using tools such as Microsoft Co-Pilot to assist drafting, while always applying your own judgement to ensure authenticity and warmth.
Verify whether an enquiry relates to an existing or new client and tailor your response accordingly.
Establish and communicate response targets through Enate workflows to set clear expectations for timely action.
Maintain a client-first tone in all written communications, adapting language and approach to the client's context and culture.
Queue & Ticket Management
Manage th

📌 Assistant manager (Mumbai)
🏢 VISTRA
📍 Mumbai