About the Company : HCLTech is committed to delivering innovative technology solutions and exceptional customer service. Our mission is to empower businesses through technology while fostering a culture of inclusivity and collaboration.
About the Rol e: The Inbound Customer Service Agent acts as the first point of contact for incoming customer inquiries, providing timely, qualified, and effective support via phone and research. This role requires excellent communication skills, patience, problem-solving abilities, and a customer-centric approach to ensure high levels of customer satisfaction and issue resolution
.
Responsibiliti e
s: Provide accurate information about products, services, billing, and account statuse
s. Resolve customer issues efficiently or escalate complex cases to relevant department
s. Maintain detailed records of customer interactions and update CRM or call tracking system
s. Demonstrate empathy and professionalism during all customer interaction
s. Meet performance metrics such as call resolution time, customer satisfaction, and quality standard
s.



Stay updated on company policies, product knowledge, and customer service protocol
s. Participate in training sessions and continuous improvement initiative
s.
Qualificati o
ns: Experience d: 12 + 3 years of education (Any Gradua
te)Freshe rs: (Arts only;
Engineering not eligib
le)
Required Sk i
lls: Previous experience in customer service or call center environments is desira
ble. Proficient communication skills in the relevant language(s) of the customer b
ase. Basic computer literacy and ability to navigate CRM syst
ems. Ability to handle stressful situations calmly and professiona
lly. Strong problem-solving and time management ski
lls.
Preferred S k
ills: Effective verbal and written communica
tion. Active listening and emp
athy. Patience and adaptabi
lity. Multitasking and organizational capabili
ties. Conflict resolu
tion. Basic technical proficiency with call center software t
ools.
Equal

📌 Mega walk-in | hcltech | customer support role | exp: fresher to 5 years on 12th june at ambattur (Chennai)
🏢 HCLTech
📍 Chennai