Senior Customer Success Manager
Function : Customer Success
Job Location : Whitefield, Bangalore
Shift timings : US PST timezone (8 PM - 5 AM IST)
About Us:
Every enterprise is deploying AI agents. Almost none of them know what those agents can access. Zluri is building the Identity Control Plane for the AI Era — a unified platform that brings real-time visibility and governance to every identity in an organization, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
While others build agents to do the work, we build the infrastructure to ensure they don't go rogue. We're a Series-B startup backed by Lightspeed, Mass Mutual Ventures, Endiya Partners , and Kalaari Capital , trusted by 200+ enterprise customers to secure their identity landscape. If you're excited about defining how the world governs identity in an AI-first future, we'd love to talk.
Role Summary:
We are looking for a Senior Customer Success Manager to join our Bangalore team and own a portfolio of enterprise customers across North America and LATAM. You will work during PST business hours (8.00 pm to 5.00 am IST) and serve as the primary point of contact at every stage of the customer journey: from initial onboarding and technical implementation through adoption, expansion, and renewal.
You will go deep into each customer's identity and access landscape, understand their technology stack, architect solutions using Zluri's platform, and lead complex implementations from kickoff to go-live. You will be as comfortable drawing up an architecture diagram and walking through a use case design as you are running an executive business review with a CISO. You will act as the voice of the customer inside Zluri and as a trusted IGA advisor on their side.
Key Responsibilities:
Implementation and Solution Design
Lead end-to-end implementation of Zluri fo