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We are currently on the lookout for a Yardi Technical Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant
Role: Yardi Technical Support Specialist
Work Arrangement: Work from Home
Location: India
Schedule: Night shift
Job description:
Key Responsibilities
Manage and monitor incoming tickets in the Yardi support queue
Provide first-line technical support for Yardi system issues
Troubleshoot and resolve common platform and user-related issues
Escalate complex technical problems to higher-level support teams when required
Ensure timely updates and resolution of tickets in line with SLA targets
Maintain accurate documentation of issues, actions, and resolutions
Support end users with system navigation and functionality questions
Qualifications and requirements:
Required Skills & Experience
Experience working with Yardi or similar property management systems
Background in technical support or helpdesk environments
Strong troubleshooting and problem-solving skills
Familiarity with ticketing systems (ServiceNow, Jira, or similar)
Good communication skills and ability to support non-technical users
Ability to work in a quick-paced, queue-driven environment
Preferred Experience
Experience supporting real estate, property management, or accounting systems
Prior exposure to offshore or shared services environments
Basic understanding of system integrations and data workflows
Know how to prompt Gemini Pro would be a plus.
Perks & Benefits:
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave
📌 Yardi Technical Support Specialist (India)
🏢 Cloudstaff
📍 India
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