About Policybazaar -
As India’s largest insurance broker, Policybazaar is committed to making insurance accessible
and understandable for every Indian. Since 2008, we have been at the forefront of transforming
the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the
diverse needs of over 80.5 million registered users.
Major Job responsibilities would be as under:
Training new employees in areas including sales training, product knowledge, customer
communications and internal systems
Attend Monthly Calibrations and Recent Launches
Identifying the training needs across levels & conducting Refresher Training for the employees
to improve productivity
Coordinate training schedule, set up, creation of training materials and follow-up.
Responsible for providing the product knowledge on Term/ Investment/ Both to all new joiners
Delivering product training (including selling skills, retention skills, soft skills, objection
handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs




Evaluate training and report on trainees
Reviewing trainings performances and preparing participants’ score sheets
Arrange follow-up training
Audit Calls, deliver constructive feedback and counselling employees on Product, Process and
Behaviour (whenever it deems fit)
Maintain detailed records of workshops conducted, participant lists, feedback, follow up
activities etc
Who is an ideal fit:
Desired Skills:
Required from a training background
Proficiency in employee development to assist employees in meeting the Performance
Targets through Hiring, Coaching & Mentoring.
Ability to calibrate employee performance to the Performance Targets through
monitoring and Coaching
Ability to communicate and resolve issues that affect Performance Criteria
Ability to handle escalations from employees
Ability to escalate issues to their supervisor or other internal departments
Demonstrated language fluency in

📌 Customer service trainer (Gurugram)
🏢 Policybazaar.com
📍 Gurugram