About Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Role Overview
We are hiring a Revenue Cycle Management (RCM) Leader who will function as the Category Head for our RCM division.
This is a high-ownership, high-visibility leadership role responsible for:
- End-to-end delivery across the RCM Vertical
- Leading and scaling a 10–15-member team
- Owning client onboarding and implementation
- Participating in new client meetings
- Translating client expectations into execution frameworks
- Driving performance, quality, and revenue outcomes
You will not just manage operations — you will architect and scale them.
Core Responsibilities
RCM team Leadership
- Own the overall performance of the Prior Authorization vertical at Triple
- Ensure SLAs, KPIs, quality benchmarks, and revenue metrics are met
- Drive accountability across the Prior Auth team
- Build scalable SOPs and performance frameworks
Current Client Acquisition & Onboarding
This is a critical component of the role.
- Participate in discovery calls and new client meetings
- Understand specialty, payer mix, volume, workflows, and existing pain points
- Conduct operational requirement assessments
- Design customized onboarding and transition plans
- Estimate staffing needs and skill allocation
- Define the training roadmap before go-live
- Oversee the i