Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely recent network for the world's money.
For everyone, everywhere.
Job Description
More about our mission and what we offer.
We’re looking for a Card Disputes Associate Specialist to join our team in the Hyderabad office. This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.
Here’s how you’ll be contributing to Card Disputes team:
As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.
Maintaining consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes;
Supporting own team in reaching main performance metrics targets and SLAs set to Operations organisation;
Meeting individual SLAs and KPIs set for the role;
Detecting and escalating domain related problems and complex issues, ensuring timely and relevant communication with stakeholders;
Following Operational procedures and keeping track of critical updates.
Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.
Actively identify weaknesses or "friction points" in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.
Maintain a high bar for accuracy and security in every case handled, upholding detaile