About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Recent World of Communications

Job Summary

We are seeking an experienced and skilled Level 3 Zscaler Engineer for security/networking team. In this role, you will be the subject matter expert (SME) for Zscaler products including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and related cloud security technologies. You will handle complex escalations, lead strategic design and implementation efforts, and ensure optimal performance and security posture of the Zscaler infrastructure.

Key Responsibilities

Act as a Level 3/Level 4 escalation point for Zscaler-related incidents, changes, and performance issues.

Lead architecture, deployment, configuration, and integration of Zscaler solutions (ZIA, ZPA, ZDX).

Work closely with security architects, networking teams,



and end-user services to ensure successful rollout and ongoing support of Zscaler services.

Optimize Zscaler policies and configurations for security, performance, and compliance.

Troubleshoot and resolve complex technical issues related to web filtering, SSL inspection, policy enforcement, and private application access.

Maintain and tune IPSEC/GRE tunnels, PAC files, App Connectors, and ZEN nodes.

Perform Zscaler service implementation , upgrades, health checks, and participate in DR/BCP planning.

Collaborate with vendors and Zscaler support for ticket resolution and feature enhancements.

Develop and maintain documentation, standard operating procedures, and technical runbooks.

Provide mentorship and guidance to Level 1/2 support staff.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field—or equivalent experience.

8+ years of experience in IT networki

📌 Sr Manager (Pune)
🏢 Tata Communications
📍 Pune