Job DescriptionCompany: Hex Wireless Private Limited
NPosition: Asst VP – Product Support & Delivery.
NLocation: Vadodara, Gujarat
NEmployment Type: Full time
NExperience: 5–7 Years
NSalary: ₹11–13 LPA, based on experience and qualifications
NRole Summary
nHex Wireless is looking for a results-driven Assistant Vice President – Product Support & Delivery to lead the overall product support, customer deployment, and technical delivery operations for our White-Label A2P SMSC/CPaaS platform across cloud and on-premise environments.
NThe ideal candidate will be responsible for ensuring high-quality customer support, successful deployments, timely resolution of production issues, and continuous improvement of support and delivery processes.
NKey Responsibilities
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- Own end-to-end L1/L2/L3product support and customer escalations. N
- Lead customer deployment, configuration, upgrades, and go-live activities. N
- Coordinate with Engineering, DevOps, and Customer Success teams to resolve complex technical issues. N
- Drive SLA compliance, incident management,



RCA, and production issue resolution. N
- Establish and continuously improve support processes, SOPs, documentation, and knowledge bases. N
- Lead, mentor, and develop the Product Support & Delivery team. N
- Ensure smooth technicalonboarding and provide an excellent ongoing customer experience. N
- Monitor support and delivery performance against defined KPIs. N
- Identify recurring technical issues and drive preventive and corrective actions. N
- Work closely with customers to understand technical requirements and ensure successful implementation. N

nTechnical Skills
NCandidates should have practical knowledge of the following:
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- Linux OS & Firewall – Basic administration and troubleshooting. N
- Docker – Basic containerization and deployment knowledge. N
- REST/SOAP APIs & Postman – API testing and troubleshooting. N
- TCP/IP & HTTP/HTTPS – Connectivity and protocol t

📌 Asst Vp (Mandvi)
🏢 Hex Wireless
📍 Mandvi