Role Purpose To drive operational efficiency, vendor governance, cost optimization, and resource planning across RCMB & SME Credit functions. The role will be responsible for managing vendor performance, controlling operational costs, ensuring effective branch manning, and driving productivity improvement initiatives.

Key Responsibilities

Monitor and review vendor performance against defined SLAs, KPIs, and business expectations.
Manage centralized vendor operations including onboarding, contract renewals, invoice processing, and governance.
Track, analyze, and optimize overall operating costs across RCMB & SME Credit teams.
Drive branch manpower planning and ensure optimum staffing across locations.
Monitor and improve disbursal cost per Credit Manager through productivity enhancement and process optimization.
Prepare MIS, dashboards, and periodic reviews for management on vendor performance, costs, and resource utilization.
Identify process improvement opportunities and implement initiatives to enhance efficiency and reduce costs.
Coordinate with internal stakeholders including Credit, Finance, Procurement, and Operations teams for smooth execution of projects.

📌 Project Manager (India)
🏢 Aditya Birla Capital
📍 India