David Kennedy Recruitment has partnered with a reputable and established US home-care provider seeking an organised and highly responsive Scheduler / Service Coordinator to support its operations in the Washington, D.C. region.
Position: Scheduler / Service Coordinator
Location: Remote – supporting Washington, D.C., USA
Work model: To be confirmed
Employment type: Full-time
Working hours: Aligned with US operations; some evening and weekend availability may be required
Reporting to: Owner / Operations Management Team
THE ROLE:
This is a quick-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues and ensuring all agreed service hours remain fully covered.
The successful candidate will communicate regularly with clients, families, Care Professionals and the wider management team. The position requires excellent judgement, attention to detail and the ability to remain calm while managing constantly changing priorities.
RESPONSIBILITIES:
Create,
manage and maintain accurate client and Care Professional schedules
Match Care Professionals with clients based on availability, skills, client requirements and continuity of care
Make approximately 60–80 inbound and outbound calls per day
Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes
Contact available Care Professionals and secure replacement cover
Maintain contingency plans to support 100% coverage of scheduled service hours
Monitor, document and update scheduling activity within the company’s software system
Resolve scheduling concerns raised by clients, families and Care Professionals
Maintain accurate client, employee and service records
Communicate important operational updates and concerns to management
Build professional relationships with clients, families and Care Professionals
Understand client needs and identify appropriate opportunities to retain or increa