Company: WNS Global Services Location: Gurgaon / Gurugram Experience: 2+ Years Process: US Travel – Voice Process Shift: 24/7 Rotational Shifts Education: Minimum Graduate Employment Type: Full-time About WNSWNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics. WNS has a robust presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes. Job Summary WNS is hiring experienced GDS Travel Professionals for a US Travel Voice Process in Gurgaon. The ideal candidate should have a minimum of 2 years of relevant travel experience with hands-on expertise in Amadeus or Sabre GDS and strong knowledge of airline reservations and ticketing. Candidates with strong end-to-end GDS knowledge, including PNR creation, booking, ticketing, refunds,



cancellations, exchanges and reissues, will be preferred. Key Responsibilities Handle customer calls related to US travel bookings and reservations. Create, modify and manage PNRs using GDS systems. Handle flight booking and ticketing activities. Process cancellations and refunds as per applicable guidelines. Handle ticket exchanges and reissues accurately. Resolve customer queries related to flight bookings and reservations. Provide accurate and timely solutions while maintaining high customer service standards. Maintain accuracy and compliance while processing travel transactions. Achieve defined quality, productivity and customer satisfaction targets. Work effectively in a 24/7 rotational shift environment. Required Skills & Qualifications Minimum 2 years of experience in Travel / GDS. Hands-on experience with Amadeus or Sabre. Strong knowledge of GDS and airline reservation systems. Good under

📌 Customer Service Representative (Alwar)
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📍 Alwar