Role Description
Key Responsibilities:
ü We are seeking a skilled and customer-focused L2 Engineer - Desktop & Network Support to provide advanced technical support for end-user computing devices, network infrastructure, and IT services.
ü The ideal candidate will be responsible for troubleshooting complex desktop, laptop, network, and application-related issues while ensuring minimal disruption to business operations.
ü Key Responsibilities
Desktop Support Provide Level 2 support for desktops, laptops, printers, scanners, and other IT peripherals.
ü Troubleshoot hardware, software, operating system, and application-related issues.
ü Install, configure, and maintain Windows operating systems and enterprise applications.
ü Manage user accounts, permissions, and access controls in Active Directory.
ü Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform system upgrades, patch management, and software deployments. Maintain IT asset inventory and documentation.
ü Network Support Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN,
and Internet connectivity issues.
ü Configure and support network devices such as switches, routers, and wireless access points.
ü Diagnose network performance, connectivity, and bandwidth-related issues.
ü Coordinate with ISPs and third-party vendors for network-related incidents.
ü Ensure adherence to network security policies and standards.
ü Incident & Service Management Handle incidents, service requests, and escalations within agreed SLAs.
ü Perform root cause analysis for recurring issues and recommend preventive actions.
ü Maintain accurate records of incidents, resolutions, and knowledge-base articles.
ü Collaborate with infrastructure, security, and application teams for issue resolution.
ü Security & Compliance Support endpoint security solutions, antivirus management, and compliance requirements.
ü Monitor and ensure adherence to IT security policies and procedures. Assist in v
📌 Technical support (Chennai)
🏢 UST
📍 Chennai