Desktop Support Engineer Company: e-Bliss Info Systems Pvt. Ltd.

Location: Noida, Uttar Pradesh

Employment Type: Full time

Experience: 1–3 Years (Freshers with strong technical knowledge may also apply)

About the Role: We are looking for a Desktop Support Engineer to provide onsite and remote IT support to our customers. The ideal candidate should have hands-on experience in troubleshooting desktops, laptops, printers, networking, email configuration, and basic firewall management.

- Key Responsibilities: Install, configure, and troubleshoot Windows desktops and laptops.
- Diagnose and resolve hardware and software issues.
- Install and configure operating systems, drivers, and applications.
- Configure and troubleshoot Microsoft Outlook and Gmail accounts.
- Join systems to domains and configure user profiles.
- Install and configure printers, scanners, and other peripherals.
- Configure Wi-Fi, LAN, and basic networking devices.
- Troubleshoot Internet connectivity and network issues.
- Provide basic configuration and troubleshooting for Sophos Firewalls.
- Configure and troubleshoot IP Phones.
- Perform antivirus installation and system security checks.
- Install and configure Microsoft Office and other business applications.
- Manage user accounts, password resets, and basic Active Directory tasks.
- Perform data backup and restoration when required.
- Coordinate with vendors for hardware warranty and repairs.
- Maintain service reports, asset records,



and documentation.
- Provide onsite and remote technical support while meeting service response timelines.
- Required Technical Skills: Strong knowledge of Desktop and Laptop hardware troubleshooting.
- Windows 10 and Windows 11 installation and support.
- Microsoft Office installation and troubleshooting.
- Gmail and Microsoft Outlook configuration.
- Printer installation and troubleshooting.
- Basic networking (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
- Basic Sophos Firewall knowledge (user management, policy basics, VPN basics, troubleshooting).
- IP Phone installation and configuration.
- Remote support tools (AnyDesk, TeamViewer, Remote Desktop).
- Antivirus installation and endpoint security.
- Basic understanding of Microsoft 365.
- Basic knowledge of switches, routers, and structured cabling.
- Preferred Skills: Customer handling and communication skills.
- Ability to work independently and in a team.
- Good troubleshooting and analytical skills.
- Willingness to travel to customer locations when required.
- Ability to maintain proper documentation and service reports.
- Educational QualificationDiploma/B.Tech/BCA/B.Sc. (IT/Computer Science) or equivalent.
- Relevant certifications such as Microsoft, CompTIA A+, CCNA, or Sophos are an added advantage.
- Experience1–3 years in Desktop Support, IT Support, or Field Support.
- Freshers with strong practical knowledge are welcome to apply.

📌 Desktop Support Engineer (Greater Noida)
🏢 EBLISS INFO SYSTEMS
📍 Greater Noida