- Customer handling and customer relationship management
- Customer follow-up through telecalling
- Explaining loan products, loan details, eligibility and process to customers
- Loan application processing and coordination
- KYC verification and document verification
- Customer document collection and documentation work
- Regular follow-up with customers regarding loan status
- Field-level customer visits and customer meetings
- Generating and following up on customer leads
- Supporting the team in completing the loan process from application to disbursement