About SkyJumper

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we offer high-energy entertainment experiences including trampoline arenas, soft play zones, bowling, laser tag, and more—creating memorable moments for families and friends.

Role Overview

We are looking for a customer-focused and energetic Front Office Executive who will serve as the first point of contact for our guests. This role is critical in ensuring a smooth, welcoming, and professional experience from entry to exit, while upholding SkyJumper’s service standards.

Key Responsibilities

· Guest Experience Management: Welcome guests warmly, assist with entry procedures, and provide accurate information on services, pricing, and policies

· Ticketing & Billing: Manage transactions via POS systems, including cash, card, and digital payments with accuracy and accountability

· Booking Coordination: Handle walk-in and online bookings, group reservations, and event/birthday party scheduling

· Customer Query Handling: Address guest concerns proactively and escalate issues when required to ensure quick resolution

· Communication Management: Handle incoming calls, emails, and coordinate effectively with internal teams

· Upselling & Revenue Support: Promote packages, memberships,



merchandise, and add-on services to enhance guest experience and revenue

· Front Desk Maintenance: Ensure the reception area is clean, organized, and aligned with brand standards

· Compliance & Safety: Follow company policies, operational guidelines, and safety protocols at all times

Qualifications & Experience

· Diploma/ Graduate in any discipline (Hospitality preferred)

· 0–3 years of experience in front office, customer service, or hospitality roles

· Experience in amusement parks, entertainment centers, or hotels is an added advantage

· Proficiency in English and Hindi (additional regional language is a plus)

· Basic knowledge of POS systems and MS Office

Skills & Competencies

· Excellent communication and interpersonal skills

· Customer-first attitude with a pleasant and approachable personality

· Ability to multitask and work efficiently in a fast-paced environment

· Strong problem-solving and conflict-resolution abilities

· High level of professionalism and attention to detail

· Flexibility to work on weekends, holidays, and rotational shifts

What We Offer

· Competitive salary with performance-based incentives

· Agile and engaging work environment

· Career growth and internal advancement opportunities

· Employee discounts on park attractions and merchandise

📌 Receptionist / Front Office Executive (Chennai)
🏢 Sky Jumper Sports and Amusements Private
📍 Chennai