Key Responsibilities

- Handle customer queries through calls, emails, WhatsApp, chat, and support tickets
- Resolve customer complaints and provide timely solutions
- Guide customers regarding product usage, orders, and services
- Coordinate with internal teams for issue resolution and follow-ups
- Maintain records of customer interactions and updates
- Escalate unresolved or critical issues to the concerned departments
- Ensure high customer satisfaction and positive customer experience
- Follow company communication standards and support processes

Skills Required

- Good verbal and written communication skills
- Solid problem-solving and interpersonal abilities
- Basic knowledge of MS Excel, Google Sheets, and CRM tools
- Ability to multitask and manage customer interactions effectively




- Patience, empathy, and a professional attitude
- EligibilityGraduate or equivalent qualification
- Prior experience in customer support, telecalling, or operations support is preferred but not mandatory
- Preferred QualitiesCustomer-focused mindset
- Ability to work in a fast-paced environment
- Team player with good coordination skills
- Willingness to learn and adapt

What We Offer

- Growth opportunities in a fast-growing company
- Supportive and collaborative work environment
- Exposure to customer operations and business processes

📌 Customer Support Executive (Bengaluru)
🏢 Tohands Private
📍 Bengaluru