Job Description: We are looking for enthusiastic and customer-focused Customer Executives to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to understand customer requirements while delivering exceptional service.
The role involves handling customer interactions through calls, resolving queries, promoting products/services, generating sales opportunities, and maintaining strong customer relationships.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Understand customer requirements and provide suitable solutions.
- Promote products and services to prospective customers.
- Generate and convert leads into successful sales (where applicable).
- Resolve customer queries and provide excellent customer service.
- Maintain accurate customer records and update CRM systems.
- Build long-term relationships with customers.
- Follow up with customers to ensure satisfaction and closure.
- Achieve daily, weekly, and monthly performance targets.
- Coordinate with internal teams for smooth customer support.
- Eligibility Graduate (As per Process)
- Excellent communication skills in English.
- Customer-centric approach.
- Basic computer knowledge.
Required Skills:
- Customer Service
- Customer Handling
- Excellent Communication Skills
- Inbound Calling
- Outbound Calling
- Customer Relationship Management (CRM)
- Lead Generation
- Lead Conversion
- Follow-up Management
- Problem Solving
- Objection Handling
- Active Listening
- Time Management
- MS Office / Basic Excel
Preferred Experience: Candidates with experience in any of the following will be preferred:
- Customer Service
- BPO
- E-commerce Support
What We Offer:
- Attractive Salary
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Training
- Friendly Work Workplace
- Employee Recognition Programs