DESKTOP SUPPORT ENGINEER

RESPONSIBILITIES 

Provide first-level support to end-users for hardware, software, and network issues. 

Install, configure, and maintain desktop systems and peripherals. 

Troubleshoot and resolve technical problems promptly. 

Document incidents, solutions, and maintain accurate records. 

Assist in the setup and configuration of recent equipment. 

Ensure timely resolution of user queries and issues. 

Communicate effectively with end-users to understand their needs.

QUALIFICATIONS 

Bachelor’s degree in computer science, Information Technology, or related field.

 1+ years of experience in technical support or helpdesk role.

 Strong problem-solving skills and attention to detail.

 Excellent communication and interpersonal skills.

 Ability to work independently and as part of a team.

 Commitment to providing excellent customer service.

SKILLS 

Windows OS

 Microsoft Office Suite

 Active Directory

 Networking standards

 Hardware troubleshooting (Laptops, Desktops, Servers, Printers, Networking)

 Remote desktop support tools

 Ticketing systems

ROLES

 Develop IT infrastructure for the organization.

 Support and resolve IT and systems-related issues reported by employees.

 Basic understanding of Microsoft OS internals.

 Experience with System Installations, Hardware Upgrades,



and Application Installations on Windows, Linux, and Mac OS platforms.

 Interface with other Core Services teams to solve complex issues.

 Create / Maintain support solutions and documentation for the service desk.

 Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.

 CCTV and Biometric maintenance.

 Configuration of LAN Printers, Wireless printers, USB Printers, scanners, etc.

 Backup Management.  Responsible for Email Account Management.

 Responsible for restoration of the data and user data validations.

 Security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, etc.

DESIRED CANDIDATE PROFILE 

Hardware and Networking knowledge with CCNA additional Advantage.

 Knowledge of Microsoft products.

 Excellent troubleshooting skills.

 Good knowledge of Internet security and data privacy principles.

OUR COMPANY ROLES: 

1 Year + 9 months & 2 months’ Notice period

 Experience: 6Months – 1 Year

 Salary: Basic 12k to 15k Contact details: (phone hidden), (phone hidden)

Mail ID : [email protected] Website:www.jayasreetechnologies.com

With Regards, JAYARSEE TECHNOLOGIES

📌 Hardware & Network Engineer (Hyderabad)
🏢 JAYASREE TECHNOLOGIES
📍 Hyderabad