Telesales Executive – Job Description

Company: WoW Nandi – Nandi Panchgavya Pvt. Ltd.

Department: Sales & Business Development

Position: Telesales Executive

Location: Ahmedabad

Employment Type: Full-Time

Experience: 1–3 years in Telesales / Telecalling / Inside Sales / Business Development

Job SummaryWoW Nandi is looking for a target-oriented and confident Telesales Executive who can generate sales through telephone calls, follow up with prospective customers, explain products, convert leads into orders, and achieve assigned sales targets.

- Key Responsibilities1. Telesales & Customer CallingMake outbound calls to prospective and existing customers.
- Contact leads received through website, social media, campaigns, exhibitions, referrals, and other sources.
- Understand customer requirements and recommend suitable WoW Nandi products.
- Explain product features, benefits, pricing, offers, and usage.
- Convert leads into confirmed orders.
- Maintain regular follow-ups with interested customers.
- 2. Sales Target AchievementAchieve assigned daily, weekly, and monthly sales targets.
- Focus on improving lead-to-order conversion.
- Identify opportunities for upselling and cross-selling.
- Generate repeat business from existing customers.
- Take complete ownership of assigned sales targets.
- 3. Lead Management & Follow-UpMaintain proper records of all leads and customer interactions.
- Ensure timely follow-up on every qualified lead.
- Prioritize high-potential customers and follow up until closure.
- Update customer and lead information in the company's CRM/HRMS/MIS system.
- 4. Customer Relationship ManagementBuild strong and professional relationships with customers.
- Handle customer queries and provide appropriate product information.
- Resolve basic customer concerns and escalate complex issues when required.
- Collect customer feedback and share relevant information with the reporting manager.
- Encourage repeat purchases and referrals.

5.



Daily Reporting & MISMaintain and submit daily sales reports covering:

- Total calls made
- Customers contacted
- Qualified leads
- Follow-ups completed
- Orders generated
- Sales value
- Pending leads
- Conversion percentage

Participate in regular sales review meetings and performance discussions.

Preferred ExperienceCandidates with experience in the following areas will be preferred:

- Telesales
- Telecalling
- Inside Sales
- B2B/B2C Sales
- FMCG Sales
- Retail Sales
- E-commerce Sales
- Direct Sales
- Business Development
- Customer Relationship Management
- Required SkillsExcellent communication and convincing skills
- Strong sales and negotiation abilities
- Good Hindi and Gujarati communication
- Basic English communication
- Solid follow-up skills
- Customer-focused approach
- Target-oriented mindset
- Ability to handle rejection professionally
- Good listening and problem-solving skills
- Basic knowledge of MS Excel, CRM/HRMS and WhatsApp Business
- Ability to work independently and as part of a team
- Qualification12th Pass / Graduate in any discipline.
- 1–3 years of relevant telesales or sales experience preferred.
- Freshers with excellent communication skills and a strong interest in sales may also be considered.
- Key Performance Indicators (KPIs)Daily call productivity
- Lead conversion ratio
- Monthly sales target achievement
- Revenue generated
- Number of orders converted
- Follow-up completion
- Repeat customer sales
- Upselling and cross-selling
- Customer satisfaction
- Daily reporting accuracy

Ideal CandidateThe ideal candidate should be energetic, confident, persuasive, disciplined, and highly target-oriented. The candidate should be comfortable making multiple calls every day, maintaining consistent follow-ups, handling customer objections, and converting leads into sales.

Salary: As per experience and interview performance

Incentives: Performance-based sales incentives as per company policy

Joining: Immediate joiners preferred.

📌 Telesales Executive (Ahmedabad)
🏢 Nandi Panchgavya Private
📍 Ahmedabad